Shipping & Returns

PACHECA WINE CLUB USA LLC – Shipping, Returns & Replacement Policy

Last Updated: November 2025

1. Shipping Eligibility
We currently ship wine to states within the United States where Direct-to-Consumer (DTC) shipments are legally permitted.

We do NOT ship to:
• Utah (UT)
• Mississippi (MS)
• Delaware (DE)
• Alabama (AL)

Shipments to Alaska (AK) and Hawaii (HI) may experience extended delivery times and higher shipping costs.
We do not ship to PO Boxes, APO/FPO addresses, or international destinations.

2. Age Verification – 21+ Only
Alcohol shipments require government-issued ID verification upon delivery. Adult signature (21+) is required.
If delivery fails due to inability to verify age, customer is responsible for re-shipping fees.

3. Shipping Carriers & Fulfillment
Orders are fulfilled by WineCub (Texas) and shipped via FedEx.
Tracking information is provided when orders leave the warehouse.

4. Delivery Issues & Re-Delivery Fees
• Incorrect or incomplete address → customer pays re-delivery fees
• No adult present to sign → customer pays re-delivery fees
• Carrier loss confirmed by FedEx → replaced at no cost
• Warehouse error → replaced at no cost

5. Damaged or Broken Bottles
Damaged bottles are replaced at no cost.
Claims must be submitted within 7 days of delivery.
We do not require product returns. Photos and explanation may be requested.

6. Corked or Defective Wine
Corked or defective bottles are replaced within 30 days.
Photos and LOT number may be requested. Returns are not required.

7. Lost Shipments
Lost shipments are replaced or reshipped once confirmed lost by FedEx.

8. Refunds & Returns
Due to product perishability, we do not accept returns or provide refunds for processed orders or Wine Club shipments.

9. Wine Club Shipment Timing
• May (Spring shipment)
• Late October (Fall shipment)

Address changes must be made 15 days prior to shipment.
Failure to update address in time results in re-delivery fees paid by customer.

10. Heat & Weather Holds
Shipments may be delayed due to extreme weather. Customers will be notified if delays occur.

11. Contact Information
For shipping questions and replacement requests:
Email: [customer service email TBD]
Please include order number, customer name, and delivery address.

Part of the Pacheca Group, Portugal